Success Stories

Two CPESN pharmacies - Panama Pharmacy in Jacksonville, FL, and Living Well Pharmacy in Augusta, GA - held vaccine clinics at dialysis clinics as part of a pilot program with the American Society of Nephrology. The goal: to learn if community pharmacist engagement can increase access to Shingles, RSV, and COVID-19 immunizations for patients with chronic kidney disease. While the pilot was limited with 151 participants, ANS reports: "The increase in up-to-date patients through pharmacy administration is profound." Katie Sanford shares her experience with two Jacksonville clinics.

Beth Bryan, a CPESN® Tennessee luminary and member of the CPESN USA Board of Managers, opened a direct-pay community health clinic within her Surgoinsville Pharmacy. Two years later, she tells us how she has gone from launch to success. This is the first of two videos focused on two CPESN Special Purpose Programs to support pharmacies interested in adding a community clinic to their business. The next video will feature CPESN Clinic360 - a monthly subscription implementation program led by Bryan.

Swat Kabisatpathy, CPESN PPC@Home Lead, shares that 48 CPESN pharmacies in 12 states are introducing the GUIDE (Guiding an Improved Dementia Experience) payment and service delivery model. The CMS program focuses specifically on improving care for individuals living with dementia and supporting their caregivers.

Jake Galdo, CPESN® Community Health Managing Network Facilitator, describes a network-wide opportunity that brings in revenue based on care delivery and service-based contracts.

Subscribing to CPESN Medical Billing Supports has allowed Lino’s Pharmacy in Roma and Rio Grande City, TX to capture new revenue that also affords extra time with patients. Lino’s initiated medical billing with a vaccine hesitancy program that revealed new gaps in care. As the team was able to spend more time with patients, they learned of additional needs for pharmacy services, says Jesus Rios, Lino's Pharmacist and Owner. Watch this short video to learn more.

Walker's Pharmacy in Livonia, LA relies on Business Intelligence data to help identify and prioritize patients for med sync, adherence packaging, delivery services, and Pharmacy Care at Home services. Owner/pharmacist Wyatt Walker, who also is the CPESN Louisiana Managing Network Facilitator, describes how CPESN Business Intelligence supports informed decisions for his team.

Since signing up for the Pharmacy Care at Home Special Purpose Program last fall. Nario Cantu, pharmacist and owner of Cantu's Pharmacy in Edinburg, TX has grown the program to serve 100 patients. The third-generation pharmacist encourages other CPESN pharmacists to consider the program that he says benefits his patients and his pharmacy.

Rebecca Brown, Clinical Pharmacy Director at Family Pharmacy’s Amelia location describes the benefits of participating in CPESN’s Pharmacy Care at Home program. The number of patients receiving pharmacy services at home increased from four to 25 in a short time, all at higher levels of reimbursement.

Community pharmacies are uniquely positioned to help address non-medical drivers of health, yet not all all community pharmacies are the same. Understanding why and how they differ was a key focus as CPESN® Health Equity and CPESN® Texas recently participated in a learning collaborative funded by the Episcopal Health Foundation. The result is a report that can serve as a resource for networks as they introduce CPESN pharmacies and tell their value story in local communities. You can find the full report here.

Elizabeth Locklear, pharmacist and owner of Rocky Point Pavilion Pharmacy and a CPESN® North Carolina luminary, added a long-term care NPI and enrolled in the CPESN Pharmacy Care at Home special purpose program. She shares an example of how her profit on one prescription went from just over $1 to just over $18.

Rachel Whitesitte, Clinical Services Manager at Streu's Pharmacy Bay Natural in Green Bay, WI, describes how the Special Purpose Program Medical Billing Supports has helped her increase reimbursement under new medical codes. The CPESN Wisconsin pharmacy is getting paid for clinical services they were providing free with $8K in new revenue for a single code in just 6 months.

Maggy Pharmacy, in northern New York, was among 17 CPESN pharmacies to participate in a statewide grant-funded workforce training program for Community Health Workers. Mark Maggy, pharmacist and co-owner, describes the positive impact for both Maggy Pharmacy technicians and the continuing benefit to patients in their community. CPESN New York was recognized by the quality improvement organization with the 2024 IPRO Quality Award.

Community Health Worker Hailey Yancey pulled back the curtain with a simple Excel workbook that allows the MediCenter Pharmacy team in Jackson, Missouri to see the rewards of their outreach efforts. In 2024 to date, the pharmacy has increased vaccine administration by 186% over the same period in 2023. Christina Hart, pharmacist and co-owner, says the information motivates the staff, and leads to higher goals.

Austin Crocker, Lead Clinical Pharmacist at APOTHEcare, a division of Tyson Drugs in Oxford, MS joins Stephen Lewis, MD, Chief Physiatry Officer for CPESN® PPC@Home to describe their chronic disease rehab care pilot. The CPESN Mississippi pharmacy is owned by Luminary Bob Lomenick and is participating in the Special Purpose Program CPESN PPC@Home.

The multi-phase Vaccine Hesitancy and Gap Closure Program started in southeast Missouri and is gaining traction statewide. Vaccine hesitancy conversations with CPESN pharmacists and technicians are integrated to Med Sync calls, boosting the revenue potential as pharmacies are being compensated for building on services already being provided. The program is funded by the Missouri Dept. of Health and Senior Services.

Moose Pharmacy in Monroe welcomed the community with an open house to announce the opening of its Big Tree Medical Clinic. With a startup goal of 30 patients in 30 days, Ashley Moose, owner and pharmacist, says marketing includes social media, and outreach to self-insured employers and pharmacy patients.

CPESN® NYC Luminary Roger Paganelli says training support staff as community health workers is a no-brainer for owners wanting to take their pharmacies to the next level. His Mt. Carmel pharmacy has affiliated with the special purpose program CPESN® Health Equity and will help promote a November CHW training to support NYC network pharmacies.

CPESN® Washington's Kari VanderHouwen talks about her decision to affiliate with the special purpose program CPESN® Big Tree Medical. Big Tree is recruiting a primary care practitioner to reopen a clinic in a building owned by VanderHouwen and the location of one of her two pharmacies.

Successful engagement of pharmacy-based community health workers in a HRSA-funded vaccine hesitancy program helped pave the way for the special purpose program CPESN® Health Equity.

Affiliating with Special Purpose Program CPESN® Health Equity helped CPESN® Wyoming secure CDC 1815 grant funding to integrate Community Health Workers to their practices and address social determinants of health needs for their patients.